Shipping Policy
Last updated: 03/07/2026
Thanks for shopping with Sun and Lifted! Below you'll find everything you need to know about how we get your order to you.
1. Processing Time
All orders are processed within [1–3] business days of being placed. Orders are not shipped or delivered on weekends or public holidays.
If we're experiencing a high volume of orders, processing may take slightly longer — we'll always notify you by email if there's a significant delay.
2. Shipping Rates and Delivery Times
We currently ship across Australia via [Australia Post / Sendle — insert your carrier].
Shipping MethodEstimated Delivery TimeCost
Standard Shipping[3–7] business days[$X.XX]
Express Shipping[1–3] business days[$X.XX]
Orders over $[XX]—Free Standard Shipping
Delivery times are estimates provided by our carrier and start from the date of dispatch, not the date of order. Delivery times may vary based on your location, particularly for regional and remote areas.
3. Order Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your parcel's journey right to your door.
4. International Shipping
[We currently only ship within Australia. / We ship internationally to select countries — shipping costs and delivery times are calculated at checkout based on your location.]
Please note international orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
5. Order Changes and Address Errors
If you need to change your shipping address or any other order details, please contact us at hello@sunandlifted.com as soon as possible. We can only make changes before your order has been processed for shipping — once dispatched, we're unable to redirect or amend it.
Sun and Lifted is not responsible for orders delayed or lost due to an incorrect address provided at checkout.
6. Lost or Delayed Packages
While we do our best to ensure smooth delivery, we're not responsible for packages that are lost, stolen, or delayed once they've left our hands and are in the care of the shipping carrier. If your tracking shows an issue, please contact the carrier directly, and reach out to us and we'll do our best to help.
7. Damaged Items
If your order arrives damaged, please contact us within [7] days of delivery with your order number and a photo of the damage, and we'll sort out a replacement or refund.
8. Contact Us
Questions about your order or our shipping process? Reach out any time:
Sun and Lifted
Email: hello@sunandlifted.com
Website: sunandlifted.com